Manager：I’m the manager. What seems to be the problem, ma’am?

Janice：Did you have housekeeping check our room before we checked in?

Manager：Why? What is wrong?

Janice：The toilet is broken and the water is not running in the shower.

Manager：What’s your room number? I’m terribly sorry about the inconvenience. We’ll move you into 2002 immediately. That’s a suite, but we’ll charge the regular room rate. Please accept our apologies.

Janice：Certainly. Thanks very much for helping.

Manager：It was my pleasure, madam. May I suggest having a drink in our lounge while we prepare your new room? It’s compliment of the house.

　经理：我就是经理。有事吗，女士？

珍妮丝：在我们住进来之前，你让你的客房管理人员检查房间了吗？

　经理：怎么了？有什么问题吗？

珍妮丝：厕所坏了，淋浴器也流不出水来。

　经理：您的房间号是多少？我对因此而给您带来的不便深感抱歉。我们马上帮您搬入2002房间。那是套房，但是我们只按照普通房间的价格收费。请接受我们的道歉。

珍妮丝：当然。非常感谢你能帮忙。

经理：我很乐意，女士。在我们给您收拾新房间的时候，我能建议您在大厅喝点什么吗？这是免费的。